Our portfolio of services include:

 

  • VoIP Community: Calling branches of the same company and other VoIP customers over the VoIP network
  • VoIP Contact International: Inbound international Call Centre calls are collected and delivered to Call Centres in South Africa
  • VoIP National: Long Distance calls over the VoIP network
  • VoIP Cellular: Cellular calls over the VoIP network
  • VoIP Global: International calls over the VoIP network
  • VoIP Extend: International travellers call a UK fixed line number and are connected to a predetermined VoIP Community destination in SA
  • Business ADSL VoIP: Save money on your phone bill using your IS Business ADSL line.

 

 

All converged voice and data services are delivered over the MPLS network which was designed to carry both voice and data traffic. VoIP customers can choose the individual components of the service they require and change or add further components as their needs grow.

 

VOIP PRODUCTS

 

 

Samsung OfficeServ ACD
Call centre manager

 

OfficeServ ACD facilitates the contact center managers to efficiently services the needs of the callers, minimise response time for caller services, minimise contact center resource requirements, manage and control call handling call priorities and maximise productivity, value and stability of the call centre staff.

 

 

Samsung ACD info >>

 

 

 

 

 

 

 

Samsung OfficeServ Operator


First impressions count..

So it is imperative that incoming calls are managed as professionally and efficiently by your front line staff.  That’s why Samsung has developed PC-based solutions that make handling high volume call traffic as smooth and simple as possible.

 

 

 

OS Operator info >>

 

 

 

 

 

 

 

Samsung OfficeServ Softphones

 

Take your extension anywhere


The OfficeServ phone is a software type IP phone that operates by interworking with the OfficeServ system based on a PC and a PDA.  With a USB headset, the OfficeServ headset provides virtually identical functionality as existing Samsung Digital phones and IP phones.  To help working efficiency to be improved, Officeserv Softphone enables your staff to make, receive and release the call simultaneously while working.

 

 

 

Softphone info >>